Due to the limitation of movement brought about by the Corona Virus, please see our Out of Hours Safeguarding Guidance and list of Support Services. For more information on the Corona Virus see the Corona Virus Update.
Our Student Support Team also look after the following, drop into the Centre to find out more.
Monday to Thursday 8.30am to 5pm and Friday 8.30am to 3.45pm
What the Students Say About Our Service
"The Student Support Centre is always there to help, guide and support in any kind of trouble whether its personal, educational or professional."
"Whenever I feel stressed or have a personal issue I feel both student support and the pastoral tutors are approachable and willing to listen/offer advice."
"The Student Support Team are fantastic at the College. They will help with literally any problem that you need help with. If for some reason, they cannot help, they will refer you to an external company who can help and ensure that any problems do not interrupt the courses."
Financial Assistance Guidelines
For the latest Financial Assistance Guidelines, please see the attachment below.
There are many benefits of being part of the Student Union:
Please come and speak to a member of the Student Support Team to find out more.
The Student Support Team also run a number of schemes under the title Learner Voice to enable student's opinions and ideas to be heard. These include the Course Reps where a member of each tutor group is elected to represent the tutor group, their views and opinions.
The Hot Seat is a meeting where students ask the Senior Management Team questions about any issues they would like to raise.
LOOP is an external online review system about Colleges. All students are encouraged to leave a review about their experience at Carshalton College on the LOOP review website including Course Reps and then all the feedback is gathered to be discussed at a conference in May each year. Students, members of the management team and tutors discuss different issues and then have break out sessions on different topics.
At Carshalton College the safety and welfare of our students is of the utmost importance. All the Student Support Team are safeguarding nominees and have Level 2 Training.
The College has a duty of care and a legal obligation to safeguard and promote the welfare of all its students and to respond immediately if there is a suspicion that any student under the age of 18 years old, or ‘vulnerable adult’ may be a victim of bullying, harassment, abuse (including physical, sexual, emotional) or neglect.
The College places the safeguarding of young people and vulnerable adults as one of the highest priority and this is achieved in a number of ways.
The College is a safe environment with one entrance and exit point for students and visitors.
Students are not allowed in the College without their pass and there are risk assessments in place for visitors to the College.
Safeguarding is included within the curriculum, for example, e-safety, how to stay safe and anti-bullying campaigns.
The College has in place a Safeguarding and Child Protection Policy.
Everyone working in the College must protect young learners from abuse and be aware that any young learner or vulnerable adult may be the victim of harm. The most important point to remember is that if a young person or vulnerable adult makes a disclosure, you should not promise confidentiality.
Mental Health & Well-being
A mental health crisis often means that you no longer feel able to cope or be in control of your situation. You may feel great emotional distress or anxiety. can't cope with day-to-day life or work, think about suicide or self-harm, or experience hallucinations and hearing voices.
A crisis can also be the result of an underlying medical condition, such as confusion or delusions caused by an infection, overdose, illicit drugs or intoxication with alcohol. Confusion may also be associated with dementia. Whether you experience a sudden deterioration of an existing mental health problem, or are experiencing problems for the first time, you'll need immediate expert assessment to identify the best cause of action and stop you getting worse.
Where can I get help?
If you've already been given a Crisis Line number from a health professional, call it. If you are under the care of a mental health team and have a specific care plan that states who to contact when you need urgent care, follow this plan. The charity Mind offers information about how to plan for a crisis.
The Samaritans operate a free to call service 24 hours a day, 365 days a year, if you want to talk to someone in confidence. Call them on 116 123. Or Contact NHS 111. You can call NHS 111 if you or someone you know requires urgent care, but it is not life-threatening. For example:
Book an emergency GP appointment. Your practice should be able to offer you an appointment in a crisis with the first available doctor.
Visit A&E or call 999 - A mental health emergency should be taken as seriously as a medical emergency. Call 999 if you or someone you know experiences an acute life-threatening medical or mental health emergency.
You can go to A&E directly if you need immediate help and are worried about your safety. You may be close to acting on suicidal thoughts or have seriously harmed yourself. Once at A&E the team will tend to your immediate physical and mental health needs. Many hospitals now have a liaison psychiatry team (or psychological medicine service) which is designed to bridge the gap between physical and mental healthcare. If this service is not available, the A&E team will contact the local on-call mental health services, such as the crisis resolution and home treatment teams (CRHTs). The team in charge of your care will assess you, decide on the best course of care, and whether you can go home or need to be admitted to hospital.
When to contact social services?
If you have urgent concerns about someone's social circumstances, such as children and young people, vulnerable adults or people with learning difficulties, it may be more appropriate to call social services. Local government services such as housing services and social care services often run out-of-hours duty provision.
Career Education, Information, Advice and Guidance
Read our CEIAG policy.
Become a Student Ambassador
The Marketing Team at Carshalton College recruit and work with a team of Student Ambassadors to help promote the courses and facilities at the College and give an insight into student life.
The opportunity to work as an ambassador is open to all current students and is a voluntary opportunity to gain experience, meet new people and develop skills. All you need is enthusiasm, a positive attitude, good communication skills and knowledge of the College.
Activities include helping with
College Open Events
Promoting the College at external events
Taking photos of trips and visits with the College
Getting involved with the College Facebook Page
Making film clips
Writing blogs about your experience at the College
Take part in focus groups and case studies