If you need help or advice on any of the following, just drop in or phone 020 8544 4405 to make an appointment with the Student Support Centre:
Our Opening Times
Monday to Thursday 8.30am to 5pm and Friday 8.30am to 3.45pm
What the Students Say About Our Service
"The Student Support Centre is always there to help, guide and support in any kind of trouble whether its personal, educational or professional."
"Whenever I feel stressed or have a personal issue I feel both student support and the pastoral tutors are approachable and willing to listen/offer advice."
"The Student Support Team are fantastic at the College. They will help with literally any problem that you need help with. If for some reason, they cannot help, they will refer you to an external company who can help and ensure that any problems do not interrupt the courses."
Our Student Support Team also look after the following, drop into the Centre to find out more.
Financial Assistance Guidelines
For the latest 2016-17 Financial Assistance Guidelines, please see the attachment below.
There are many benefits of being part of the Student Union:
• They help to make positive changes for learners at the college and ensure the learners voice is heard
• Looks great on their CV and UCAS applications/personal statements
• They Learn new skills including organising events and promoting awareness across college, through to team work and safeguarding
• They can receive up to £50 per term for being an active Student Union officer
Please come and speak to a member of the Student Support Team to find out more.
The Student Support Team also run a number of schemes under the title Learner Voice to enable student's opinions and ideas to be heard. These include the Course Reps where a member of each tutor group is elected to represent the tutor group, their views and opinions.
The Hot Seat is a meeting where students ask the Senior Management Team questions about any issues they would like to raise.
LOOP is an external online review system about Colleges. All students are encouraged to leave a review about their experience at Carshalton College on the LOOP review website including Course Reps and then all the feedback is gathered to be discussed at a conference in May each year. Students, members of the management team and tutors discuss different issues and then have break out sessions on different topics.
At Carshalton College the safety and welfare of our students is of the utmost importance. All the Student Support Team are safeguarding nominees and have Level 2 Training.
The College has a duty of care and a legal obligation to safeguard and promote the welfare of all its students and to respond immediately if there is a suspicion that any student under the age of 18 years old, or ‘vulnerable adult’ may be a victim of bullying, harassment, abuse (including physical, sexual, emotional) or neglect.
The College places the safeguarding of young people and vulnerable adults as one of the highest priority and this is achieved in a number of ways.
The College is a safe environment with one entrance and exit point for students and visitors.
Students are not allowed in the College without their pass and there are risk assessments in place for visitors to the College.
Safeguarding is included within the curriculum, for example, e-safety, how to stay safe and anti-bullying campaigns.
The College has in place a Safeguarding and Child Protection Policy.
Everyone working in the College must protect young learners from abuse and be aware that any young learner or vulnerable adult may be the victim of harm. The most important point to remember is that if a young person or vulnerable adult makes a disclosure, you should not promise confidentiality.
Become a Student Ambassador
The Marketing Team at Carshalton College recruit and work with a team of Student Ambassadors to help promote the courses and facilities at the College and give an insight into student life.
The opportunity to work as an ambassador is open to all current students and is a voluntary opportunity to gain experience, meet new people and develop skills. All you need is enthusiasm, a positive attitude, good communication skills and knowledge of the College.
Activities include helping with
College Open Events
Promoting the College at external events
Taking photos of trips and visits with the College
Getting involved with the College Facebook Page
Making film clips
Writing blogs about your experience at the College
Take part in focus groups and case studies